Frequently Asked Questions

How do I send artwork?
What are your turnaround times for orders containing a personalized imprint?

If you have already read the following guidelines, you may submit artwork using our online form. Or you may send art files to sales@menushoppe.com

How to Supply Art for Personalized Imprints

We require art submissions electronically. Vector file formats are highly preferred (Adobe Illustrator or EPS) but we can work with PDF, PNG and TIFF files much of the time. Any text should be outlined in vectored form; please include the name of the font or other identifying information, if applicable.

Proofs

We will provide a digital proof of your order for approval. This can take 5 to 7 business days, depending on our order volume and the complexity of your design. Note that production does not begin until you approve the proof, so the art process will add to the production turnaround time.

It is very important that you look at this proof carefully.

Custom orders are produced solely based on the details of a proof we send for your approval. Once you approve a proof, you assume all applicable costs associated with changes, corrections or replacements if the product matches the specifications of that proof, including material, size, configuration, art or text. This is regardless of any other written or verbal communication between us before or after proof approval.

Production Times

All quoted production times are estimates and not guarantees.

Depending on the material, order volume (which fluctuates over the course of the year), holidays, and other factors, production times vary widely, usually from 15 to 20 business days, but longer for certain materials (more information for specific products are provided on the product pages and here) and longer when our factory has to order from our distributor one or more of the materials in your order, as some materials are custom dyed and/or ordered only on an as-needed basis.

Made to order menu covers are produced in a first in/first out fashion, scheduled by our New Jersey factory's production manager on a weekly basis. Note that for orders with art imprints, orders are not put into the production queue until art is proofed AND all materials are at the factory. Although we try to accommodate each business�s unique situation and communicate those needs with our scheduler, our sales manager is not able to make an order skip the line.

Please note: if you cancel or change an order after production has begun, we cannot issue refunds, and we may be unable to modify your order.

Expedited Shipping

Note that payment for an expedited shipping service has no impact on production times, only on the time the items take to be shipped from our factory to you.