How Long Until My Items are Ready to Ship?
All quoted turnaround times are estimates and not guarantees.
At the Menu Shoppe, all of our items are made in the U.S at the highest quality for the most competitive price. In fact, most of our custom and made-to-order items are made by hand right here in New Jersey. Some products take longer to ship than others, however, this is due to the attention to detail and quality craftsmanship that goes into the production of our custom and made-to-order products.
IN-STOCK items are generally marked as such and will ship within 3 business days from our New Jersey warehouse.
QUICK-SHIP items are generally marked as such and will ship within 5-7 business days from our New Jersey factory.
MADE-TO-ORDER and CUSTOM items generally take 15-20 business days to produce in our New Jersey factory. If your order contains an art imprint, production time begins once your art proof has been given final approval by you AND all materials necessary to complete the order are in-stock at the factory. Art proofs usually take 5-7 business days (and the 15-20 days production time starts after art is approved by you).
Some important exceptions:
- All Clear Spiral Menu Covers usually ship in 5-7 business days
- Deluxe Cafe Style Menu Covers usually ship in 14-18 business days
- Items made with Natural Cork, Faux Ostrich, or Wood usually ship in 18-22 business days
- Items made with Genuine Leather usually ship in 25 business days
Made-to-order items are produced first in/first out, scheduled by our New Jersey factory’s production manager on a weekly basis. Please note that orders are not put into the production queue until art is proofed by you AND all materials are in-stock at the factory. Although we try to accommodate each business’s unique situation and communicate those needs with our production manager, our sales manager is not able to override the schedule or skip the line, as this can cause production issues and delays for all of our valued customers.
Please note: if you cancel or change an order after production has begun, we cannot issue refunds and may be unable to modify your order.
If you absolutely must request Rush service, please contact us to see if we can accommodate you. Rush orders are charged an additional 25% of the total balance of your order and are subject to approval by our production manager.
Please refer to our shipping policies for more information about shipping times.