Returns
In Stock and Quick Ship Items (labeled as such on individual product pages)can be returned to us for a full refund (not including shipping), as long as they have not been customized or damaged. Items must be returned to us within 30 days, shipping prepaid, in the condition in which they were shipped. You must notify us of the return prior to shipping the item back so we can notify our warehouse. Returns can be initiated through the return authorization form on this page or by emailing us at sales@menushoppe.com. Please include the original pack list with your return.
Made to Order and Custom Items cannot be returned or exchanged, regardless of whether or not they have been customized/personalized. Prior to ordering, you may request a sample to ensure you are happy with the materials, construction, size, and/or price of the item. Custom and Made to Order Items are produced solely based on the details of a proof we send for your approval. Once you approve a proof, the order will go into production per the proof’s exact specifications and you will assume all applicable costs associated with changes, corrections, replacements, or cancellations, regardless of any other written or verbal communication before or after proof approval. In the unlikely event of a production error, wherein the product does not match the specifications of your approved proof, please file a return claim via the return authorization form on this page. Please include a description of the issue, your order number, and any other identifying information in the “Reason for Return” box. If a production error is confirmed, we will refund the item or remake your order at our own expense. We may require you to send us photos of the item or return the item at our expense before issuing a credit. Please include the original pack list with your return.
The following practices will cause your items to wear out early and are not covered by our return policy:
- Damage caused by improper handling or abuse. This includes but is not limited to: water/weather damage, reverse folding your menu covers (like any book cover, this will break the spine), storage in an overly hot or cold area (this may cause the panels to warp or crack - if it’s uncomfortable for you, it’s not suitable for your menu covers), burn marks from being held too close to an open flame, or overstuffing the pockets (e.g. stuffing them with thick cardboard instead of our recommended cardboard stiffeners or cramming the panels full of old menu inserts).
- Improper cleaning. This includes but is not limited to: cleaning with harsh solvents and/or alcohol based cleaning agents, dousing or soaking your menu covers in water, or using excessive force. Though we do guarantee that our menu covers and holders are water resistant against spills, they are not water-proof and absolutely cannot be cleaned in the dishwasher. Simply wipe them down gently with cold water and a clean, damp (not wet) microfiber cloth. If cold water alone isn’t doing the job, you may dilute a drop of blue Dawn dish soap into the water.
Shipping Damage: In the unlikely event that a shipment arrives damaged, do not unpack your boxes! You must take photos of the damage in the condition it was in upon arrival in order to file a claim. To file a damage claim, email us at sales@menushoppe.com with your order number, and the photos of the damage with a brief description. FedEx or UPS will send a representative to review your claim.
For any further questions about our return policy, call our toll free number or email us at sales@menushoppe.com.
In Stock and Quick Ship Items (labeled as such on individual product pages)can be returned to us for a full refund (not including shipping), as long as they have not been customized or damaged. Items must be returned to us within 30 days, shipping prepaid, in the condition in which they were shipped. You must notify us of the return prior to shipping the item back so we can notify our warehouse. Returns can be initiated through the return authorization form on this page or by emailing us at sales@menushoppe.com. Please include the original pack list with your return.
Made to Order and Custom Items cannot be returned or exchanged, regardless of whether or not they have been customized/personalized. Prior to ordering, you may request a sample to ensure you are happy with the materials, construction, size, and/or price of the item. Custom and Made to Order Items are produced solely based on the details of a proof we send for your approval. Once you approve a proof, the order will go into production per the proof’s exact specifications and you will assume all applicable costs associated with changes, corrections, replacements, or cancellations, regardless of any other written or verbal communication before or after proof approval. In the unlikely event of a production error, wherein the product does not match the specifications of your approved proof, please file a return claim via the return authorization form on this page. Please include a description of the issue, your order number, and any other identifying information in the “Reason for Return” box. If a production error is confirmed, we will refund the item or remake your order at our own expense. We may require you to send us photos of the item or return the item at our expense before issuing a credit. Please include the original pack list with your return.
The following practices will cause your items to wear out early and are not covered by our return policy:
- Damage caused by improper handling or abuse. This includes but is not limited to: water/weather damage, reverse folding your menu covers (like any book cover, this will break the spine), storage in an overly hot or cold area (this may cause the panels to warp or crack - if it’s uncomfortable for you, it’s not suitable for your menu covers), burn marks from being held too close to an open flame, or overstuffing the pockets (e.g. stuffing them with thick cardboard instead of our recommended cardboard stiffeners or cramming the panels full of old menu inserts).
- Improper cleaning. This includes but is not limited to: cleaning with harsh solvents and/or alcohol based cleaning agents, dousing or soaking your menu covers in water, or using excessive force. Though we do guarantee that our menu covers and holders are water resistant against spills, they are not water-proof and absolutely cannot be cleaned in the dishwasher. Simply wipe them down gently with cold water and a clean, damp (not wet) microfiber cloth. If cold water alone isn’t doing the job, you may dilute a drop of blue Dawn dish soap into the water.
Shipping Damage: In the unlikely event that a shipment arrives damaged, do not unpack your boxes! You must take photos of the damage in the condition it was in upon arrival in order to file a claim. To file a damage claim, email us at sales@menushoppe.com with your order number, and the photos of the damage with a brief description. FedEx or UPS will send a representative to review your claim.
For any further questions about our return policy, call our toll free number or email us at sales@menushoppe.com.